Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused or unworn
- Clean and free of pet hair, dirt, odors, or signs of wear
- In its original packaging, where applicable
- Accompanied by your receipt or proof of purchase
For dog footwear, socks, and apparel, please check sizing carefully before use. Items may be tried on indoors on a clean surface only. Products showing signs of outdoor use, wear, pet hair, dirt, or damage caused after delivery may not be accepted for return.
Starting a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
If your return is approved, we will provide instructions on how and where to send your item. Please do not send returns without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was:
- Defective
- Damaged upon arrival
- Incorrect
Original shipping charges are non-refundable unless the return is due to an error on our part.
We recommend using a tracked shipping service when returning an item.
Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect.
Please include your order number and, when possible, photos of the item so we can review the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns for:
- Items that have been used or worn outdoors
- Items with pet hair, dirt, odors, stains, or signs of wear
- Items that have been damaged after delivery
- Gift cards
- Items marked as final sale
Please contact us if you have questions about whether a specific item is eligible for return.
Exchanges
The fastest way to receive a different size, colour, or product is to return the original item and place a new order once the return has been approved.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: