Frequently Asked Questions
Where do you ship?
We currently ship within Canada. Local delivery is also available for eligible addresses within 30 km of our Calgary delivery location.
How long does order processing take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on the destination.
Do you offer local delivery?
Yes. Local delivery is available for eligible addresses within 50 km of our Calgary delivery location. A minimum order of $30 CAD is required. Delivery fees and free-delivery thresholds vary by distance and are shown at checkout.
How can I track my order?
When tracking is available, you will receive a shipping confirmation email with tracking information after your order has been dispatched.
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, clean, and in their original condition. Dog footwear, socks, and apparel should only be tried on indoors on a clean surface.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrect.
Can I exchange an item for a different size or colour?
The fastest option is to return the original item, once approved, and place a new order for the preferred size or colour.
How do I choose the right size?
Please refer to our Size Guide before ordering. For footwear, socks, and apparel, measuring your dog carefully will help you choose the best fit.
What if I receive a damaged or incorrect item?
Please contact us at annpetsupplies@outlook.com with your order number and photos of the item. We’ll review the issue and help make it right.
How can I contact Ann Pet Supplies?
Email us at annpetsupplies@outlook.com. We typically respond within 1–2 business days.